Grievance Procedure

At LOEV Jewelry, we are committed to acting responsibly, transparently, and respectfully with our customers, team members, suppliers, partners, and community.

How to raise a concern

If you have a concern about LOEV's social, environmental, ethical, or governance practices, contact us confidentially at info@loevjewelry.com or through the form on this page. Please include "Grievance" or "Concern" in the subject line. You may also submit anonymously.

What we accept

Anyone can raise a concern. We accept it as a grievance if it relates to our operations, supply chain, or business relationships and describes an actual or potential negative impact or a breach of our policies or values. If we do not accept it, we will explain why and, where possible, point you to the right party.

Our process

Grievances are reviewed by LOEV's management team, and each case is handled by a manager not directly involved in the matter.

1. Acknowledge: within 10 business days
2. Assess: within 20 business days, we decide if it is accepted and assign a responsible person
3. Investigate: we aim to conclude within 30 days and will tell you if more time is needed
4. Resolve: we propose a resolution (such as corrective action, remediation, or an explanation) and agree next steps with you
5. Follow up: we confirm the outcome in writing and check after 3 months that actions were implemented

If you are not satisfied, you can request a review by a senior manager or Board member not previously involved.

Protection against retaliation

LOEV does not tolerate retaliation against anyone who raises a concern in good faith. Our controls:

• Confidentiality: your identity is shared only with those who need to know.
• Conflict of interest: anyone with a conflict is excluded from the case.
• Written notice: everyone involved is told in writing that retaliation is prohibited.
• Monitoring: we check in with you at the end of the process and after 3 months.
• Reporting retaliation: email info@loevjewelry.com with the subject "Retaliation." It is treated as a priority, acknowledged within 4 business days, and reviewed by senior management or the Board.
• Consequences: confirmed retaliation leads to corrective action, including disciplinary measures or a review of the business relationship, and we will remedy any harm caused.