• Are lab grown diamonds real diamonds?

    Yes they are. They are chemically, physically, and optically the same. The only difference is where they came from. Read more about lab grown diamonds.

  • Does LOEV jewelry come with diamond certificates?

    Yes. All our diamonds with 0.5ct or above come with certificates from IGI or GIA. Grading is done by independent institutes like IGI or GIA and requires significant effort. Therefore, it is uneconomical to grade diamonds smaller than 0.5ct. For smaller stones we obtain assurances by our suppliers that they are at least FG colour and VS clarity.    

  • How are lab grown diamonds made?

    Diamonds can be created in a lab from pure carbon with two processes that are widely used. Read more here.

  • What is the quality of diamonds used in LOEV jewelry?

    All diamonds used in LOEV jewelry are colourless (DEF) or graded G, which is the best colour if the „near colourless“ spectrum. This means that a trained gemologist can detect traces of colour under lab conditions. In a jewelry setting, no colour will be detectable to even trained specialists.

    We only use diamonds with at least VS or VVS clarity which stands for „very slightly included“ or „very very slightly included“. This means that any inclusions in the stone can only be detected by 10x magnification and can not be observed without magnification.

  • What is the difference between Carat (ct) and Karat (Kt)?

    Great question that few people dare to ask! Despite looking and sounding so similar, Carat and Karat are completely different concepts. Carat refers to the weight of a diamond and 1 carat = 0.2 grams. Carat weight is abbreviated ct.

    Karat on the other hand refers to the purity of gold, where 24Kt mean 99.99% purity. Therefore, 18Kt gold consists of 75% gold (by weight). This is referred to as Gold 750 and you will find this stamp inside your LOEV jewelry. Karat gold is abbreviated Kt.

  • Why do you use 18Kt gold?

    18Kt gold is considered the best choice for fine jewelry ensuring both stability and high gold content. Higher gold concentrations can be too soft, making jewelry prone to scratches and deformation.

  • Why do you use recycled gold?

    At LOEV, taking care of our planet is part of our core mission. We do not like digging huge holes in the ground to grind tons of rock yielding tiny amounts of diamond. The same applies to gold. What’s more, mankind has recycled gold since ancient times and estimates are that more than 90% of the gold ever discovered is still in circulation. As such, gold is probably the most circular material of all. Some studies have concluded that the carbon footprint of recycled gold is a thousand times smaller than of freshly mined gold. This is all the reasons we need.

  • What is recycled gold made from?

    Recycled gold is made predominantly from old jewelry and increasingly also from gold contained in obsolete electronics. It is extracted and purified to 99.99% and from there processed to the desired quality by adding other metals like copper.

Shipping and Delivery

  • Which countries do you ship to?

    We offer free shipping within Switzerland and into the European Union. If you desire your parcel to be sent  to another country, please contact us and we will find a solution.

  • Will I need to pay import duties and VAT on my purchase?

    Our prices include VAT and we take care of import duties within the European Union. 

  • How much do you charge for shipping?

    We offer free shipping within Switzerland and into the European Union. If you desire your parcel to be sent  to another country, we will let you know the shipping cost in advance.

  • Is my parcel insured?

    All parcels are declared as valuables and will only be delivered in person against the signature of an authorised recipient. Please note that once your parcel has been delivered and signed for, it is no longer covered by our insurance.

  • When will I receive my order?

    We manufacture all jewelry to order but occasionally may have individual items on stock. Expect 3-4 weeks for your made to order jewelry. We will be in touch with you by email with an estimated delivery date as soon as we have processed your order. Items on stock will be shipped within 3-5 business days.

Return and Exchanges

  • What is your refund policy?

    We offer a 14 day return window from the date of delivery for customers in Switzerland and the EU.

    Please note that any custom made, personalised and/or custom engraved items are excluded from this policy and cannot be returned.

    If you want to return an item, please contact us at

  • Are returns free?

    We offer free return shipping for customers in Switzerland and the EU. Please contact us at service@loevjewelry.comto arrange the return.

  • What if the jewelry is defective?

    Our manufacturing is of the highest quality but if you are unhappy with any aspect of your LOEV jewelry, please get in touch with us at

  • How can I get my ring resized?

    Getting your ring size right when you order is important. But even with great care, sometimes a ring won’t fit. Jewellers can widen many rings up to one ring size. We can also do that for you if you send us your ring back. Please contact us at

Product information and jewelry care

  • Can I add an engraving? How much does it cost?

    Engravings are a great way to personalise your jewelry. We offer engravings free of charge. Just add your engraving text when placing your order. The engraving text is limited to 30 characters including spaces, but please consider that 30 characters may be too much to fit into a ring. If your engraving would not work out nicely, we will be in touch with you. Please note that custom engraved items cannot be returned. 

  • Can I customise LOEV jewelry?

    Absolutely. If you want a larger diamond or a special cut, let us know and we will prepare a custom offer for you.

  • How can I determine my correct ring size?

    The best way to determine your correct ring size is to measure a ring with similar width that you wear comfortably. The European sizes we use refer to the inner circumference in millimetres. To help you size, you can download and print this paper ring sizer.

  • How can I determine my correct bangle size?

    We offer three sizes for our bangles: small, medium and large. You can determine your wrist size with a simple tape measure. The inside circumferences of our bangle sizes are:

    S: 16cm   M: 17cm   L: 18cm

    You can also refer to this diagram for the approximate inner diameters of our bangles.

  • How should I clean my LOEV jewelry?

    You can clean your jewelry in warm water and mild dish detergent. Soak and gently scrub with a soft baby toothbrush or cotton swab. Wipe dry with a soft cloth or let it air dry.

  • Do I need to take special care for enamel jewelry?

    Avoid contact of enamel with nail polish remover, disinfectants, and aggressive cleaning products. To preserve the luster, avoid contact with shampoo and soap. Take care not to drop your enamel jewelry on or hit hard surfaces and consider taking your jewelry off for contacts sports and rough manual labour. 

Throw out old-fashioned traditions.

Create your own.

Feel the power of making your own choices.

That stay true to your values.

Because staying true to your values is the ultimate luxury.